Granit Xhaka and the Critical Feedback Conundrum

Andre Nelson
6 min readNov 2, 2019

“When you give success to stupid people, it makes them more stupid sometimes and not more intelligent.” – Arsène Wenger

As you may be aware, I am a long time supporter of Arsenal FC (by far the greatest team the world has ever seen). Over the last 25 years in particular, the club has seen many ups and downs, from completing their third league and FA Cup double in 2002 and their unparalleled Invincibles season in 03/04, to the 10–2 aggregate loss to Bayern Munich in the UEFA Champions League (or maybe it was the 8–2 loss to Manchester United at Old Trafford). Through thick and thin, Arsenal has always had a sense of unity, class, dignity and decorum about it which ran from the board to the fans and set it apart from other clubs both in England and around the world (although I acknowledge our North London neighbours would probably call it arrogance).

Sorry, not sorry

It’s called the Arsenal Way, and it’s been a hallmark of how the club and its community carry themselves for many years.

That is, until recently.

I can’t quite pinpoint when it started, but in recent years, there is a palpable sense of division and unpleasantness around the club and in the fans in particular. Maybe it was the failure to win the Champions League final in 2006 (after what Barcelona pulled off one of the most blatant robberies in sports history), or perhaps it was the repeated instances of acrimonious departures of key players from the club such as Ashley Cole, Samir Nasri, Emmanuel Adebayor, Robin van Persie, Alexis Sanchez and even Patrick Vieira to an extent. Whenever it was, it’s become more and more visible in recent years – perhaps correlating with the rise of Arsenal Fan TV – and created enough vitriol and abuse that ultimately led to the pushing out of Arsenal’s most successful manager, Arsène Wenger in 2018.

Wise words.



Andre Nelson

UK-based Consultant & Business Analyst. Believer. Dad. Oft-frustrated lover of Arsenal FC. Helping the world to better understand Business Analysis.